http://www.newmediamavens.com/articles/article/5596406/121785.htm
This article is about the interactivity and different ways of communication between companies and their clients. It also talks about the change in the words from "customers" and "clients" to words such as "fans" and "friends."
Discussion Question:
How can online blogs and microblogs affect the way customers can repsond to your business?
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and yeesh -- do we want people to call us "friend" when we're supposed to be a customer? How will we know who our real friends are?
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